Shipping policy

 

SHIPPING POLICY

Last Updated: December 6, 2025


Thank you for choosing GENESIAH. We are committed to getting your armour to you as quickly and safely as possible.

1. PROCESSING TIME

Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays). Once your order ships, you will receive a confirmation email with tracking information.

Please note that processing times may be longer during peak seasons, holidays, or promotional periods.

 

2. SHIPPING METHODS & RATES

 

Within Canada

  • Standard Shipping (3–9 business days):

    FREE on orders over $100 CAD

  • Orders under $100 CAD: calculated at checkout

  • Local Pickup (Edmonton): FREE

To the United States

  • Standard Shipping (4–8 business days):

    FREE on orders over $100 USD

  • Orders under $100 USD: calculated at checkout

Shipping rates are calculated at checkout based on destination, package weight, and selected shipping method.

 

3. FREE SHIPPING

 

Free shipping is automatically applied at checkout when your order qualifies.

  • Canada: Free standard shipping on orders over $100 CAD

  • United States: Free standard shipping on orders over $100 USD

4. LOCAL PICKUP (EDMONTON)

 

Customers in Edmonton may select free local pickup at checkout.


Pickup location:

12025 22 Avenue Southwest

Edmonton, Alberta, T6W 2Y1

You will receive an email notification when your order is ready for pickup. Please bring your order confirmation and valid ID.

 

5. TRACKING YOUR ORDER

Once shipped, you will receive a confirmation email with tracking information. You can track your order through the carrier’s website or by logging into your GENESIAH account under Order History.

 

6. DELIVERY TIMEFRAMES

Delivery times are estimates and begin after processing. Actual delivery times may vary due to carrier performance, weather conditions, customs processing, or remote delivery locations.

GENESIAH is not responsible for delays caused by carriers or circumstances beyond our control.

 

7. SHIPPING ADDRESSES

Please ensure that your shipping address is accurate and complete at checkout. GENESIAH is not responsible for orders shipped to incorrect or incomplete addresses.


If you need to update your address, contact us immediately at info@genesiah.com.

 

8. INTERNATIONAL ORDERS

International customers are responsible for any applicable customs duties, taxes, or import fees. These charges are not included in shipping costs.

International shipments may be subject to customs delays, which are beyond our control.

 

9. ORDER ISSUES

  • Lost or Stolen Packages: If tracking shows your order as delivered but you have not received it, please check with neighbours or the carrier. GENESIAH is not responsible for packages marked as delivered.

  • Damaged Items: Contact us immediately at info@genesiah.com with photos so we can assist you.

  • Wrong or Missing Items: Please contact us within 7 days of delivery, and we will make it right.

 

10. UNDELIVERABLE PACKAGES

If a package is returned due to an incorrect address or unclaimed delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.

 

11. CONTACT US

If you have any questions regarding your order or this policy, please contact us:


Email: info@genesiah.com

Response Time: 24–48 hours